The Fluent native ServiceNow partner
ServiceNow at startup speed.
We run ServiceNow delivery through coding agents working from skills we have built, tested, and used with our customers. A small senior team: a former Deloitte ServiceNow practice partner and an experienced ServiceNow architect.
The offering
One team from first strategy to steady state.
No handoffs, no offshore development team, no six month roadmaps. Coding agents do the heavy lifting and the same senior people run every engagement, from strategy to working software in weeks.
Advise
Advisory & Design
Cross platform AI strategy, agent design, 90 day pilot planning, and governance, delivered as prioritized blueprints and an ROI model.
Build
Hands on Implementation
Agent build, test, and deployment in Fluent with the ServiceNow SDK, across ITSM, CRM, HRSD, ITOM, IRM, and custom apps. AI Control Tower from day one.
Enable
Agent Delivery Framework
The framework we deliver with, installed in your team: codified skills, agent pipelines, review gates, and governance, so your own people build and ship with coding agents.
Run
Fractional FDE & Governance
A senior engineer embedded part time in your team on the Forward Deployed Engineer model: your ongoing AI advisor for drift monitoring, governance, and an expansion roadmap.
Fluent native delivery
Agents do the volume. Architects own the result.
Fluent native means we build ServiceNow apps and agents as code: versioned, tested, and reviewed like real software, not thousands of clicks in a UI. We work on the Forward Deployed Engineer model: senior engineers embedded with your team, shipping working software rather than slide decks. Every engagement runs the same four steps.
Blueprint
A senior architect reads your platform and writes the plan: what you own, where agents pay off first, what is in the way. Days, not a discovery phase.
Skills
Our delivery methods are codified as skills that coding agents execute. Every engagement tests and refines them, so the next one starts faster and lands cleaner.
Review
Agents produce drafts, configs, and tests. People make the decisions. Nothing reaches your instance without a named senior architect approving it.
Evidence
Every claim in a deliverable traces to an artifact: screenshots, run logs, working configuration. AI Control Tower posture and drift monitoring are designed in from the start.
The old compromise
Time, quality, or cost. You used to have to give up one to get the others.
That compromise existed because senior judgment was scarce and volume work took a bench of developers. Agents changed the math: they do the volume at pace, while our senior architects keep the judgment and the accountability. Delivery in weeks that still passes review, testing, and evidence. You stop compromising.
from first conversation to a customer ready AI strategy
pilot to production planning horizon, governance included
combined enterprise delivery across three countries
Certified on the Store
Proof we ship: Source Assist.
Our certified ServiceNow Store app runs the RFX lifecycle end to end: requirements, tender generation, vendor communications, evaluation, and award. It was built with the same agent framework we bring to your platform.
The platform behind it
Source Assist runs on Agent Blueprint, the agent platform from our product company. We built it, and we use it on every client engagement.
Team
We know the old delivery world. We left it.
Chris Faulkner
Cofounder · Ex ServiceNow
Ten years at ServiceNow through its pre IPO growth. Experienced ServiceNow architect, formerly Stripe, USAF veteran.
LinkedIn →Amy Glencross
Cofounder · Ex Deloitte Partner
Built and led ServiceNow practices across three countries. Twenty five years of C suite consulting.
LinkedIn →Security & governance
FAQs
Where does our data go?
Agents run in our controlled environment against non production instances, with scoped credentials. No customer data trains any model. Data handling is documented per engagement before kickoff.
Who is accountable for the code?
A named senior architect approves every change set. Agent output is reviewed, versioned, and tested before it moves toward production, the same as any software team.
How do we take it over?
Everything ships as code in your repository with tests and run logs. No dependency on us to keep it running, and the skills we used are documented in the handover.
Get a written AI readiness assessment.
A senior architect reads your ServiceNow AI position: what you already own, where agents pay off first, and what is in the way. A written assessment, not a sales call.
Not ready for an assessment?
Have a question, an idea, or just want to compare notes on agents and ServiceNow? Write to us directly. A founder answers every message.